CSR Bootcamp | Greenwich, CT | August 21
August 21, 2023 | Greenwich, CT
8:00 am – 9:00 am: Continental Breakfast & Networking
9:10 am – 9:55 am: Clean Fuels 101
10:00 am – 10:30 am: Climate Change Impacts in CT
10:30 am – 11:15 am: Understanding Today’s Consumer
11:15 am -11:45 pm: Technical Considerations
12:00 pm – 12:45 pm: Lunch
1:00 pm – 1:45 pm: Dismissing Rear View Thinking
1:45 pm – 2:45 pm: Real World CSR Scenarios
2:45 pm – 4:00 pm: White Boarding Issues and Solutions
Hyatt Regency Greenwich
1800 East Putnam Avenue
Old Greenwich, CT 06870
Telling the Bioheat® Story
Your customer service representatives are the voice of your organization and along with the service technician, the liaison for the liquid fuels industry to the consumer. The CSR Bootcamp is designed to provide your customer facing employees with a stronger level of comfort in communicating the benefits of the liquid heating industry. Those in attendance will receive advanced training in:
- Sharing the benefits of today’s liquid heating, because comfort is everything.
- Creating a higher value proposition in the eyes of your customer.
- Communicating the value of equipment upgrade rebates provided through the IRA and NORA.
- Understanding and being able to communicate the liquid heating industry’s advancements in decarbonization through biodiesel blending.
- How to turn a pricing question into a new customer.
All attendees will receive an official certificate of completion from NORA & Clean Fuels Association America.
With three landmark Bioheat mandates passed across the Northeast, there is plenty to celebrate. But there is also plenty of work to be done as we continue to encourage political acceptance of a common-sense clean energy solution.Donnell Rehagen, CEO, Clean Fuels Alliance of America
Renewable diesel and biodiesel are reshaping how diesel fuel markets work ... If diesel supply is important to you, you should come and learn about how these changes are happening, why they are happening and what it all means for how you do your work.Gene Gebolys, President and CEO, World Energy
This is the most comprehensive biodiesel educational seminar available anywhere in the nation. If you consume, market, trade or distribute diesel fuel, this is a can’t-miss event.Tim Keaveney, executive vice president of business development, Hero BX.
If you are interested in implementing the easiest, most cost-effective way to reduce your carbon footprint, this session on biodiesel put on by some of the industry’s leading experts will give you all you need to know.Steve Howell, ASTM Fellow, AOCS Fellow
XBX will take attendees deep into the supply chain’s epicenter. The program will prepare buyers, sellers, and end users to understand how the supply chain impacts fuels and how they can establish defenses to circumvent downstream challenges before they develop.Paul Nazzaro, Supply Chain Manager, Clean Fuels Alliance of America
Questions? Email firstname.lastname@example.org or call (978)258-8360.